Services

Services.

We offer a luxury experience to our clients, with a range of jewellery services. If you have any questions about the services we provide our clients, please do not hesitate to contact us. If you are looking for expert advice on caring for your jewellery, see our jewellery care tips, or visit us in store.

Maintenance & Repairs

The maintenance of your jewellery is very important if you do not want to have to come for a repair instead. To make sure how to maintain your jewellery well, refer to our page “Jewellery care”. The cost of a good maintenance will always be lower than the cost of a repair! Here at Aurum Jewels, we can clean your jewellery with our ultrasonic bath, proper cloths and sueds or specific bath solutions. Do not hesitate to pop into one of our 3 stores for a complimentary clean! As soon as you will see the sparkle of your diamond and the shine of your gold revived you will feel like having a complete new jewellery again!

If your jewellery needs to be repaired, we welcome the opportunity to quote and if need be repair your jewellery. From replacement of missing diamonds to re-tipping claws, rebuilding Bands, replacing catches on chains/bracelets and straightening our specialist jeweller will repair your jewels. NB: If you have any doubts wether or not your jewellery needs to be repaired , Aurum Jewels are always here to advise and assist you.

Designing

From the sketch to your hands, neck or ears, our instore designer can create your dream piece. Please come see us on Monday and Tuesday to meet our designer.

Rethreading

Aurum Jewels can rethread all your strands. Our lovely ladies in store will be here to assist you in choosing the right rethread for your jewels. Indeed, from pearls to gems, long to short strands, high valuable or less valuable, knotted or unknotted you will decide what kind of rethread you wish and we will be there to advise you.

Remodelling & Rejuvenation

Transform your vintage jewellery into something new and different that suits you and your time. We can find new stones for you to add or replace, reuse your gold and create something unique From Rhodium plating to setting new stones and polishing or resizing, Aurum jewels will be here to service with your needs.

Insurance Replacement Quotation

Aurum Jewels aims to provide jewellery replacement services for settlements of claims that satisfies both the insured and the insurer. Replacement of highly personal treasures requires sensitivity. Jewellery gifts are typically emotional, and jewellery brings joy that is priceless. We offer professional jewellery services as Gemmologists, Licensed Valuers, Manufacturers, and over forty years continuous experience in retail. We acknowledge the complementary services provided by Chartered Loss Adjusters, who facilitate prompt settlement of claims.

Aurum Jewels offers benefits to clients through our long term relationships with diamond dealers, gem merchants, wholesalers, and manufacturers. Our experience means we are well placed to match the original, even though it may seem irreplaceable.

Our goal is to maintain excellent client relations between client and insurer. We accept that although the subject jewellery may be substantially documented, with receipts and even valuations, it may be incomplete or outdated. It is then that our experience and knowledge facilitates the best outcome for the insured, adjusting the replacement values attributable to those lost assets, according to present circumstances. Insurers also appreciate the services of experienced jewellers, who bring the extra benefit of regularly engaging with the jewellery market, in all its diversity.

Aurum Jewels has three convenient locations from which to offer our specialist insurance services, in Sydney and Adelaide, for prompt service, contact Anthony Zollo, on 0409 123 642, or email contact@aurumjewels.com.au.