Shipping policy

Thank you for choosing Aurum Jewels! We aim to provide you with the best shopping experience, including reliable shipping options. 

Shipping Options:

All orders are processed with complimentary express shipping within Australia & New Zealand, with delivery within 3-7 business days.

Processing Time:

Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.

Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can track your order's status using the provided tracking number.

Shipping Restrictions:

We currently ship within Australia & New Zealand. However, there may be restrictions on certain products or destinations due to international regulations. Please check our shipping restrictions page for more information.

Customs and Duties:

International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Aurum Jewels is not responsible for any additional charges incurred during customs clearance.

Shipping Delays:

While we strive to deliver your order promptly, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays in delivery. We appreciate your patience and understanding in such situations.

Lost or Stolen Packages:

Aurum Jewels is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you encounter any issues with your delivery, please contact the carrier directly to file a claim.

Contact Us:

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at contact@aurumjewels.com. We're here to assist you!

 

Policy Last Updated:

This shipping policy was last updated March 2024. Aurum Jewels reserves the right to modify or update this policy at any time without prior notice.