Shipping Options:

All orders are processed with complimentary express shipping within Australia & New Zealand, with delivery within 1-5 business days.

Processing Time:

Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.

Order Tracking:

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can track your order's status using the provided tracking number.

Shipping Restrictions:

We currently ship within Australia & New Zealand. However, there may be restrictions on certain products or destinations due to international regulations. Please check our shipping restrictions page for more information.

Customs and Duties:

International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Aurum Jewels is not responsible for any additional charges incurred during customs clearance.

Shipping Delays:

While we strive to deliver your order promptly, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays in delivery. We appreciate your patience and understanding in such situations.

Lost or Stolen Packages:

Aurum Jewels is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you encounter any issues with your delivery, please contact the carrier directly to file a claim.